Frequently Asked Questions
Everything you need to know about enhancing your living space with Mercator.
What is the typical shipping timeframe for furniture items?
Standard delivery for small decor items takes 3-5 business days, while larger furniture pieces typically arrive within 7-14 business days via our specialized white-glove delivery partners.
Do you offer international shipping?
Currently, Mercator ships to all 50 states and Canada. We are working on expanding our logistics network to support further international destinations in the near future.
What is your return policy for home goods?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made upholstery and final sale items are not eligible for return.
Are your wood products sustainably sourced?
Yes, we are committed to environmental responsibility. Over 90% of our wooden furniture is crafted from FSC-certified timber or reclaimed materials to ensure a minimal ecological footprint.
How can I track my order status?
Once your order ships, you will receive an email with a tracking number and a link to our logistics portal where you can monitor your shipment's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible financing options through Affirm for larger home investments.